CUSTOMER CARE 

CARE GUIDE

PROTECT YOUR JEWELRY

Store your jewelry separately inside a pouch or a box. Take care to protect the stones from knocks and scratches. Silver jewelry oxidises naturally with air and humidity. Occasional cleaning with a special cloth will keep the silver shiny and remove the oxidation. In order to best avoid oxidation, keep your silver jewelry in a closed bag that is protected from the air.

CONTACT US FOR REPAIR

In the first instance we recommend that you email us at customerservice@mimiamo.com. We provide a free repairs service for one year from the date of purchase (till receipt required). This service is free as long as the damage is the result of normal wear and tear and/or because there is a manufacturing fault. Once this guarantee period has expired our after-sales team offers a paying repairs service where possible. You will be provided with a quote for the anticipated repairs which will need your confirmation prior to any repairs being undertaken by us.

Any queries please email us at the following address: customerservice@mimiamo.com

If you bought your item in our e-shop please send us your item of jewelry with proof of purchase (downloadable from My account > Order history and details) to the following address:  Please send your item of jewelry with proof of purchase to the following address:

Mimiamo Co., Ltd.

66 Nonhyeon-ro 159-gil 4F

Gangnam-gu 

Seoul 06029 

Republic of Korea

Your item will be appraised by our workshop experts before notification of the required time frame & rates for repairs.